Privacy Policy

1. Introduction

IT World India Pvt Ltd ("IT World," "we," "us," or "our") recognizes that privacy is a fundamental human right. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our informational website (myitworld.org), submit business inquiries, visit our physical stores, or engage with our business solutions team.

Company Information

• Name: IT World India Pvt Ltd
• Registered Office: No. 15, Sarojini Street, Ram Nagar, Coimbatore – 641 009
• Head Office: No. 157/6, Habibullah Road, T Nagar, Chennai – 600 017
• Email: sales@myitworld.org
• Phone: 89258 91777

2. Scope of this policy

• Our informational website (myitworld.org)
• Business inquiry and quote request submissions
• Email and phone communications
• Physical retail stores across India
• Customer service and technical support interactions
• B2B enterprise engagements
• Marketing communications and newsletters
• Service delivery, warranty support, and maintenance contracts

3. Information we collect

3.1 Personal Information You Provide

We collect information you voluntarily provide when submitting inquiries, requesting quotes, visiting stores, engaging support teams, attending business events, or entering service agreements.

• Identity Information: Name, designation, department
• Contact Information: Email, phone number, office address
• Professional Information: Company name, role, industry
• Business Requirements: Project scope, budget, timelines
• Communication Data: Inquiry details and preferences
• Technical Requirements: Infrastructure and compliance needs

Note: We do not collect financial information through our website since no online payments are processed.

3.2 Information Collected Automatically

• IP address and browser details
• Pages visited and navigation behavior
• Session and preference data
• Approximate geographic location
• Cookies and analytics data

3.3 Information from Third Parties

• Technology partners (HP, Lenovo, Dell, Apple, etc.)
• Credit agencies (with explicit consent)
• Professional directories
• LinkedIn and professional networks
• Business references

3.4 Information from Physical Stores

• Sales consultations
• Product evaluations
• Warranty and service records
• Customer feedback

3.5 Sensitive Personal Information

Collected only when required and with explicit consent, such as GST details, business licenses, or financial information for enterprise agreements.

4. How we use your Information

4.1 Business Development and Sales

• Respond to inquiries
• Prepare quotations
• Design custom solutions
• Facilitate contracts and proposals

4.2 Service Delivery and Support

• Installation and configuration services
• Technical support and troubleshooting
• Warranty and repair management
• Training and consultation scheduling

4.3 Communication Purposes

• Inquiry acknowledgments
• Proposal delivery
• Service reminders
• Technical responses
• Policy and product updates

4.4 Marketing Communications

With your consent, we may send updates, whitepapers, webinars, offers, and newsletters. You may unsubscribe anytime.

4.5 Legal Basis

• Consent
• Contractual necessity
• Legal obligation
• Legitimate business interest

5. How we share your information

We never sell personal information.

• Trusted service providers
• Authorized technology partners
• Financial institutions (offline transactions only)
• Legal authorities when required
• Business transfer successors
• Third parties with your explicit consent

6. Cookies and Tracking Technologies

• Essential cookies
• Performance analytics cookies
• Functional preference cookies
• Marketing cookies

You may manage cookies through browser settings or consent banners.

7. Data Security

• SSL/TLS encryption
• Encrypted storage
• Role-based access controls
• Strong authentication
• Regular audits
• Staff privacy training

While we implement strong safeguards, absolute security cannot be guaranteed.

8. Data Retention

• Inquiry records: 3 years
• Quotes: 2 years
• Transactions: 7 years
• Contracts: Duration + 7 years
• Warranty/service records: Warranty period + 5 years
• Marketing records: Until unsubscribe

9. Your Rights

• Access your data
• Correct inaccuracies
• Request deletion
• Request portability
• Withdraw consent
• Object to processing
• Nominate a representative

To exercise rights:
Email: sales@myitworld.org
Phone: 89258 91777

10. Children's Privacy

We do not knowingly collect information from children under 18.

11. International Data Transfers

Data is primarily stored in India. International transfers use lawful safeguards.

12. Marketing Communications

• Product updates
• Industry insights
• Business newsletters
• Webinar invitations
• Special offers

You may unsubscribe anytime.

13. Third-party websites

We are not responsible for privacy practices of external websites linked from our platform.

14. Updates to this Privacy and Policy

Material changes will be prominently posted and may be emailed where appropriate.

15. Data Protection Officer

16. Grievance Redressal

1. Contact DPO
2. Investigation within 30 days
3. Escalate to Data Protection Board of India if unresolved

17. Complaince with Indian Laws

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• SPDI Rules, 2011
• Applicable Indian privacy regulations

18. Consent

By using our website or services, you consent to data processing as described in this Privacy Policy.

19. Questions and Concerns

Acknowledgment: By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Effective Date: May 20, 2026